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Retail · Operations · Market entry Germany

Growth that works on the shop floor.

I am an entrepreneur and retail executive. I have led stores and teams at OBI, ALDI SÜD and Denner, co-founded and built a retail company of my own, and today build up Gold Union in Germany as Country Manager. My focus: how companies grow – and enter new markets – without losing control of their day-to-day business.

Dylan Kienzler

Experience from

  • OBI
  • ALDI SÜD
  • Denner (Switzerland)
  • Candy Sale
  • Gold Union

Approach

How I approach a project.

  1. 1

    Understand

    First the starting point: numbers, processes, people. Before changing anything, it has to be clear why things are the way they are.

  2. 2

    Assess

    What is the actual problem, and what is only a symptom? The answer leads to a few clear priorities.

  3. 3

    Implement

    With the team on site, with clear responsibilities, milestones and KPIs that make progress visible.

  4. 4

    Embed

    Hand over results, processes and responsibilities so that they keep working in everyday operations.

Dylan Kienzler in business attire

Background

Experience from operational and entrepreneurial responsibility.

I learned leadership in retail: at OBI, ALDI SÜD and Denner in Switzerland. As co-founder, I helped build Candy Sale up to seven locations and laid the foundations for the franchise system on which the company later grew to 14 locations. Today, as Country Manager, I am building up Gold Union's expansion in Germany.

In my experience, growth more often fails because of structures, responsibilities and execution than because of strategy.

Built as co-founder of Candy Sale
7 locationsBuilt as co-founder of Candy Sale
Later growth of the franchise system
14 locationsLater growth of the franchise system
Leadership responsibility in two markets
DE · CHLeadership responsibility in two markets
Germany expansion at Gold Union
Market entryGermany expansion at Gold Union

FAQ

Good to know.

Are you available for assignments?

I currently hold a permanent leadership position. I therefore take on sparring and projects only selectively, to a limited extent and by arrangement. Interim assignments are currently possible only in exceptional cases. I will tell you openly if I cannot support a project responsibly in the time available.

Do you work with companies from outside Germany?

Yes – in particular with companies that want to enter the German market or expand their presence here. Conversations can be held in German or English.

What makes retail in Germany different?

Many things that work elsewhere need adjusting here: opening hours are regulated and Sunday trading is largely restricted, the market is shaped by highly efficient discount formats, employment law and employee co-determination play a bigger role, and commercial leases often run for many years. On top of that, regions differ considerably. A good location strategy and a clear operating model therefore matter even more than usual.

Do you work on site or remotely?

Sparring and exchange work well remotely. Where locations, teams and day-to-day operations are concerned, being on site is often worthwhile – we agree on that case by case.

Does franchising still play a role?

Yes – as one of several ways to grow. Whether franchising, company-owned stores or partner models fit better is often the first question in any expansion, including market entry into Germany.

Let's talk.

I welcome conversations with entrepreneurs, retail decision-makers and companies planning their next step in Germany.