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About

From the shop floor to market entry.

My path leads from operational leadership in retail through founding my own company to building up a new market. Each stage has shown a different side of the same question: how does an organisation grow without losing control of its day-to-day business?

Background

Portrait of Dylan Kienzler

Country Manager Germany at Gold Union, since September 2026

01Leadership in retail

Operational leadership, learned from the ground up

At OBI, I led a DIY store department with around 40 employees as department manager – covering staff scheduling, professional leadership and the organisation of day-to-day operations. There I learned that leadership in retail starts with understanding a team's daily work.

At ALDI SÜD, I became Regional Sales Manager responsible for five stores: operational management, people leadership and the implementation of company standards in an organisation that measures performance very clearly.

As Sales Manager at Denner in Switzerland, I led twelve stores – in a different market, with different expectations and the same underlying question: how does a standard become everyday practice?

02Entrepreneurship

Found it. Build the structures. Make growth possible.

With Candy Sale, I co-founded a retail company and helped shape it from concept development to a network of seven stores. It was not just about opening new shops, but about building a working retail model – from range design and supply to operational organisation and leadership.

The next step was turning the concept into a franchise system. I laid the key foundations for it: franchise and store manuals, the contractual framework and standardised processes that allow independent partners to run the business model on their own.

On this foundation, Candy Sale later grew into a company with 14 locations.

This experience has shaped my view of business growth. At ALDI SÜD, OBI and Denner, I learned to lead established retail organisations. As an entrepreneur, I had to create the structures myself, make decisions at my own financial risk and take responsibility for the consequences.

For me, growth is therefore not just expansion. What matters is building structures that can sustain growth over the long term.

03Consulting

Making knowledge transferable

With Offscale, I built a consultancy for franchise development, focused on designing and standardising franchise systems, operational processes and partner models. It showed me how much unspoken knowledge sits in a functioning business – and how much care it takes to document it so that others can work with it.

04International management

Building a market

Since September 2026, I have been Country Manager Germany, responsible for building up and expanding Gold Union in the German market: location development, setting up operational structures, coordinating external partners and preparing and delivering new store openings. The themes of my previous roles come together in this one task.

Career

Career stages

  1. Management

    OBI

    Department Manager, DIY Store

    Responsible for the operational management of a DIY store department with around 40 employees. Focus areas were staff scheduling, professional leadership, organising daily operations and keeping the day-to-day business running smoothly.

    • Operational leadership
    • Staff scheduling
    • Professional leadership
  2. Management

    ALDI SÜD

    Regional Sales Manager

    Responsible for five stores within a regional sales organisation. Focus areas were operational management, people leadership, implementing company standards and ensuring sound commercial and organisational processes.

    • 5 stores
    • Retail operations
    • People leadership
  3. Management

    Denner AG

    Sales Manager, Switzerland

    Responsible for twelve stores in Swiss retail. Led and managed the store organisation with a focus on operational performance, staff, company standards and commercial results.

    • 12 stores
    • Swiss retail
    • Store management
  4. Entrepreneurial

    Candy Sale

    Co-founder

    Co-founded and built up a retail company operationally to its seventh store. Developed the key foundations for the subsequent expansion through franchise partners, including franchise manuals, contracts, standardised processes and operational structures. On this foundation, Candy Sale later grew to 14 locations.

    • Company building
    • Store expansion
    • Franchise systems
  5. Entrepreneurial

    Offscale

    Founder and Managing Director

    Built a consultancy focused on franchise development and business scaling, with an emphasis on designing and standardising franchise systems, operational processes and partner models.

    • Franchise development
    • Process standardisation
    • Consulting
  6. Management · since 09/2026

    Gold Union

    Country Manager Germany

    Responsible for building up and expanding Gold Union in the German market. This includes location development, setting up operational structures, coordinating external partners and preparing and delivering new store openings.

    • Germany expansion
    • Market entry
    • Retail development

Education

Education

  • Master in International Retail Management

  • Bachelor in International Business

  • Bachelor in Retail Management

Approach

How I approach my work

Understand first, then change

Before I touch processes or structures, I want to know why they are the way they are. Established routines often contain more experience than meets the eye.

Read the numbers and the shop floor together

KPIs show where something is wrong. Why it is wrong usually only becomes clear on site – in conversation with the people doing the work.

Make responsibility unambiguous

Many operational problems are really problems of ownership. Clear roles are therefore not a formality for me, but a precondition for pace.

Beyond that

What I work on outside day-to-day business

Alongside my career, I take a close interest in digital business models and in how technology can simplify operational work. I pursue these topics as interests and in my own projects – not as established areas of expertise.

  • Digital business models and software-as-a-service
  • AI-assisted software development
  • Business process automation
  • Company investments
  • Real estate as an entrepreneurial asset class